IBM Systems magazine, IBM Z - May/June 2020 - 40

BEYOND THE BOX

ɂ PHOTO BY NATALIE CHITWOOD

A Rich History

IBMer David Hilliard on His Role
as a Locomotive Engineer for
the Catskill Mountain Railroad
By Keelia Estrada Moeller

I

BMer David Hilliard has always
had a passion for trains. Upon
moving to Kingston, New York,
he learned that the Catskill Mountain
Railroad was looking for volunteers
and jumped at the opportunity.
Hilliard began as a flagger in
2008 and worked his way up from
there to brakeman, then conductor,
and finally to engineer-a position he's held since 2014. His IBM
career has also involved several
moves. Hilliard, currently IBM
z/OS® Security Support provider for
ICSF, System SSL and Encryption
Facility, has worked on
IBM Z® since 1982. He was a programmer through 2000, and from
there moved to z/OS security.
As a locomotive engineer,
Hilliard keeps up on train maintenance. He checks the oil, adds
antifreeze, adds water to the coolant
system and more. "When the oil is

40 | MAY/JUNE 2020 IBMSYSTEMSMAG.COM

low in a locomotive, we add about
eight gallons," he notes. "It's not like
a car, where you just add a quart."
Hilliard's skills as an IBMer
often overlap with his skills as a
locomotive engineer. The biggest
overlap is customer service. "With
IBM, I get called in the middle of
the night or on weekends. Those
customers are happy to reach
me because their system is down
and I'm going to get it back up,"
he says. "When the railroad has
events, I have upwards of 375
passengers. They're excited to see
me, and they're depending on me
to take them on a magical ride to
the North Pole, or wherever it is
we're going."
Problem determination is also
key for Hilliard in both positions-
especially the importance of
troubleshooting to reduce costly
downtime.

The Catskill Mountain Railroad tracks
are nearly 150 years old, connecting
the Catskill Mountains with the Hudson River and opening the interior of
New York to the world. Various railroads used the tracks to carry freight
and tourist traffic, but the future of
the line became uncertain when the
Catskill Mountain Branch of the railroad was removed from the latest rail
service in the Northeast.
Several communities called
for the railroad to be saved, and in
1983, the Catskill Mountain Railroad
was chartered to operate as a tourist
passenger operation and a freight
service. Now, the railroad hosts
themed events like the Easter Bunny Express, Great Train Robbery,
Peace Train, Rails of Terror, Catskill
Fall Flyer and The Polar Express.

'We Run the Train
Just Like the Movie'
The Polar Express is especially
interesting for Hilliard. "We run
the train just like the movie," he
says. "When you board, we have
chefs dressed in white hats and
white coats, serving hot chocolate
and chocolate chip cookies. I'm the
engineer, but I also play the 'Polar
Express' conductor where I dress
up as Tom Hanks' character and
punch tickets for passengers." The
children are convinced that Hilliard
is the conductor from the movie-
and he has the pocket watch and
golden tickets to prove it.
Hilliard is dedicated to making
the experience extra special for
passengers. "Sometimes, as I look
through our passengers, I'll see a
young child with the typical engineer cap or overalls. They're just
so excited to be there," he says.
"I'll ask the family to come into the
locomotive and let the child start
the locomotive for me. The look
on everyone's faces is wonderful.
They love it, and when I can make
memories like that, it's priceless.
All aboard!"


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IBM Systems magazine, IBM Z - May/June 2020

Table of Contents for the Digital Edition of IBM Systems magazine, IBM Z - May/June 2020

Table of Contents
Editor's Desk: Enabling your success in a hybrid multicloud world
Currents: Arvind Krishna elected IBM CEO, James Whitehurst elected president
Currents: Solutions
Currents: Sustainable battery composition
Currents: The next generation of IBMers on why IBM Z is relevant
Currents: Women in IT value community and mentorship
Currents: A call to all Canadian mainframers
Partner POV: Develop an effective package management strategy to streamline DevOps
Cover Story: Meet the New IBM z15 and IBM LinuxONE III Models: The latest air-cooled systems can help enhance resiliency, security and availability in a hybrid cloud world
The Business Value of the Transformative IBM Z Platform How Feature 1: The Business Value of the Transformative IBM Z Platform: How IBM Z provides tools and capabilities for digital transformation
TECH Showcase: The IBM DS8900F family of flash storage systems provides improved encryption, disaster recovery, uptime and scalability
Techbits: Linux on IBM Z and IBM LinuxONE: When to use SCSI versus DASD storage
Techbits: Application tier considerations for moving to the cloud or x86
Techbits: Ask the expert: How can I reduce risk when performing an IBM Z hardware upgrade?
Beyond the Box: IBMer David Hilliard on his role as a locomotive engineer for the Catskill Mountain Railroad
IBM Systems magazine, IBM Z - May/June 2020 - Intro
IBM Systems magazine, IBM Z - May/June 2020 - Table of Contents
IBM Systems magazine, IBM Z - May/June 2020 - Cover2
IBM Systems magazine, IBM Z - May/June 2020 - 1
IBM Systems magazine, IBM Z - May/June 2020 - 2
IBM Systems magazine, IBM Z - May/June 2020 - 3
IBM Systems magazine, IBM Z - May/June 2020 - 4
IBM Systems magazine, IBM Z - May/June 2020 - 5
IBM Systems magazine, IBM Z - May/June 2020 - Editor's Desk: Enabling your success in a hybrid multicloud world
IBM Systems magazine, IBM Z - May/June 2020 - 7
IBM Systems magazine, IBM Z - May/June 2020 - Currents: Solutions
IBM Systems magazine, IBM Z - May/June 2020 - Currents: The next generation of IBMers on why IBM Z is relevant
IBM Systems magazine, IBM Z - May/June 2020 - Currents: Women in IT value community and mentorship
IBM Systems magazine, IBM Z - May/June 2020 - 11
IBM Systems magazine, IBM Z - May/June 2020 - 12
IBM Systems magazine, IBM Z - May/June 2020 - 13
IBM Systems magazine, IBM Z - May/June 2020 - Currents: A call to all Canadian mainframers
IBM Systems magazine, IBM Z - May/June 2020 - 15
IBM Systems magazine, IBM Z - May/June 2020 - Partner POV: Develop an effective package management strategy to streamline DevOps
IBM Systems magazine, IBM Z - May/June 2020 - 17
IBM Systems magazine, IBM Z - May/June 2020 - Cover Story: Meet the New IBM z15 and IBM LinuxONE III Models: The latest air-cooled systems can help enhance resiliency, security and availability in a hybrid cloud world
IBM Systems magazine, IBM Z - May/June 2020 - 19
IBM Systems magazine, IBM Z - May/June 2020 - 20
IBM Systems magazine, IBM Z - May/June 2020 - 21
IBM Systems magazine, IBM Z - May/June 2020 - 22
IBM Systems magazine, IBM Z - May/June 2020 - 23
IBM Systems magazine, IBM Z - May/June 2020 - The Business Value of the Transformative IBM Z Platform How Feature 1: The Business Value of the Transformative IBM Z Platform: How IBM Z provides tools and capabilities for digital transformation
IBM Systems magazine, IBM Z - May/June 2020 - 25
IBM Systems magazine, IBM Z - May/June 2020 - 26
IBM Systems magazine, IBM Z - May/June 2020 - 27
IBM Systems magazine, IBM Z - May/June 2020 - 28
IBM Systems magazine, IBM Z - May/June 2020 - TECH Showcase: The IBM DS8900F family of flash storage systems provides improved encryption, disaster recovery, uptime and scalability
IBM Systems magazine, IBM Z - May/June 2020 - 30
IBM Systems magazine, IBM Z - May/June 2020 - 31
IBM Systems magazine, IBM Z - May/June 2020 - 32
IBM Systems magazine, IBM Z - May/June 2020 - 33
IBM Systems magazine, IBM Z - May/June 2020 - 34
IBM Systems magazine, IBM Z - May/June 2020 - Techbits: Linux on IBM Z and IBM LinuxONE: When to use SCSI versus DASD storage
IBM Systems magazine, IBM Z - May/June 2020 - 36
IBM Systems magazine, IBM Z - May/June 2020 - Techbits: Application tier considerations for moving to the cloud or x86
IBM Systems magazine, IBM Z - May/June 2020 - 38
IBM Systems magazine, IBM Z - May/June 2020 - Techbits: Ask the expert: How can I reduce risk when performing an IBM Z hardware upgrade?
IBM Systems magazine, IBM Z - May/June 2020 - Beyond the Box: IBMer David Hilliard on his role as a locomotive engineer for the Catskill Mountain Railroad
IBM Systems magazine, IBM Z - May/June 2020 - Cover3
IBM Systems magazine, IBM Z - May/June 2020 - Cover4
IBM Systems magazine, IBM Z - May/June 2020 - SD
IBM Systems magazine, IBM Z - May/June 2020 - CoverSD1
IBM Systems magazine, IBM Z - May/June 2020 - CoverSD2
IBM Systems magazine, IBM Z - May/June 2020 - SD1
IBM Systems magazine, IBM Z - May/June 2020 - SD2
IBM Systems magazine, IBM Z - May/June 2020 - SD3
IBM Systems magazine, IBM Z - May/June 2020 - SD4
IBM Systems magazine, IBM Z - May/June 2020 - CT1
IBM Systems magazine, IBM Z - May/June 2020 - CT2
IBM Systems magazine, IBM Z - May/June 2020 - SD5
IBM Systems magazine, IBM Z - May/June 2020 - SD6
IBM Systems magazine, IBM Z - May/June 2020 - SD7
IBM Systems magazine, IBM Z - May/June 2020 - SD8
IBM Systems magazine, IBM Z - May/June 2020 - SD9
IBM Systems magazine, IBM Z - May/June 2020 - SD10
IBM Systems magazine, IBM Z - May/June 2020 - SD11
IBM Systems magazine, IBM Z - May/June 2020 - SD12
IBM Systems magazine, IBM Z - May/June 2020 - SD13
IBM Systems magazine, IBM Z - May/June 2020 - SD14
IBM Systems magazine, IBM Z - May/June 2020 - SD15
IBM Systems magazine, IBM Z - May/June 2020 - SD16
IBM Systems magazine, IBM Z - May/June 2020 - SD17
IBM Systems magazine, IBM Z - May/June 2020 - SD18
IBM Systems magazine, IBM Z - May/June 2020 - SD19
IBM Systems magazine, IBM Z - May/June 2020 - SD20
IBM Systems magazine, IBM Z - May/June 2020 - SD21
IBM Systems magazine, IBM Z - May/June 2020 - SD22
IBM Systems magazine, IBM Z - May/June 2020 - SD23
IBM Systems magazine, IBM Z - May/June 2020 - SD24
IBM Systems magazine, IBM Z - May/June 2020 - SD25
IBM Systems magazine, IBM Z - May/June 2020 - SD26
IBM Systems magazine, IBM Z - May/June 2020 - SD27
IBM Systems magazine, IBM Z - May/June 2020 - SD28
IBM Systems magazine, IBM Z - May/June 2020 - SD29
IBM Systems magazine, IBM Z - May/June 2020 - SD30
IBM Systems magazine, IBM Z - May/June 2020 - SD31
IBM Systems magazine, IBM Z - May/June 2020 - SD32
IBM Systems magazine, IBM Z - May/June 2020 - SD33
IBM Systems magazine, IBM Z - May/June 2020 - SD34
IBM Systems magazine, IBM Z - May/June 2020 - SD35
IBM Systems magazine, IBM Z - May/June 2020 - SD36
IBM Systems magazine, IBM Z - May/June 2020 - SD39
IBM Systems magazine, IBM Z - May/June 2020 - SD40
IBM Systems magazine, IBM Z - May/June 2020 - SD41
IBM Systems magazine, IBM Z - May/June 2020 - SD42
IBM Systems magazine, IBM Z - May/June 2020 - SD43
IBM Systems magazine, IBM Z - May/June 2020 - SD44
IBM Systems magazine, IBM Z - May/June 2020 - SD45
IBM Systems magazine, IBM Z - May/June 2020 - SD46
IBM Systems magazine, IBM Z - May/June 2020 - SD47
IBM Systems magazine, IBM Z - May/June 2020 - SD48
IBM Systems magazine, IBM Z - May/June 2020 - SD49
IBM Systems magazine, IBM Z - May/June 2020 - SD50
IBM Systems magazine, IBM Z - May/June 2020 - SD51
IBM Systems magazine, IBM Z - May/June 2020 - SD52
IBM Systems magazine, IBM Z - May/June 2020 - SD53
IBM Systems magazine, IBM Z - May/June 2020 - SD54
IBM Systems magazine, IBM Z - May/June 2020 - SD55
IBM Systems magazine, IBM Z - May/June 2020 - SD56
IBM Systems magazine, IBM Z - May/June 2020 - CoverSD3
IBM Systems magazine, IBM Z - May/June 2020 - CoverSD4
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