IBM Systems magazine, IBM Z - March/April 2020 - 13

Three things are required to
achieve this enterprise-level digital
transformation:
1. Adopt a growth mindset
Large enterprises that leverage
Agile and DevOps to deliver
innovation at the rate and pace
their customers expect share a
common characteristic: They've
adopted a growth mindset.
A growth mindset embraces
change, seeks out challenges
instead of hiding from them,
views failure as a part of learning, flaws as opportunities to
improve, and feedback as a gift.
If you're an IT leader at
an enterprise that has yet to
transform, you should ask
yourself, "Do I have a growth
mindset? Do I have the passion, courage and perseverance to ensure a growth mindset is woven into the fabric of
my organization? One that empowers employees to disrupt
themselves, become inspired,
relentless warriors who aren't
afraid to go to the mat for an
idea, knowing they might be
triumphant, or they might fail.
Or, am I mired in a fixed mindset thinking that prevents my
organization from improving
throughput, creating greater
efficiencies and bringing more
value to my customers?"
DevOps is called a journey
for a reason. It's the progress
teams make day to day and week
to week that requires embracing
change, letting go of old habits,
overcoming setbacks and doing
it all over again in perpetuity-
activities that can only be truly
enabled with a growth mindset.
2. Commit to what matters most
Customer satisfaction is the
reason your business exists.
Your organization, at every
level, must commit to keeping
customers at the center of everything you do-and attuning
yourself to their urgent needs

and requirements should be
the No. 1 priority.
To that end, product management should be immersed
in discovering what customers
really care about, what they like
and don't like about your products, and what they want to see
included or improved that will
add value to their lives.
Product management must
also research the customer
value of any new product or feature to determine whether it's
worth pursuing. Then, in collaboration with the engineering
team, they must assess the new
product's or feature's feasibility, viability and usability. After
all of this consideration, once
a "go" decision is made, it's
crucial they remain committed
and dedicated to successful
customer outcomes throughout
the process.
Also critical is understanding what's trapped in your
backlog in terms of features
that customers want and
feeling a true sense of urgent
responsibility to pull those
features forward. In tandem
with those efforts, technical
debt should also be addressed
so the future feature flow will
be stronger and friction free.
Finally, you must measure
customer satisfaction whether
through Net Promoter Scores,
feature adoption or customer
focus groups-and you must
commit to, and hold yourself
and others accountable for,
doing the things that improve
customer satisfaction. These are
things that you as a leader can
directly impact, like improving
software delivery quality, velocity and efficiency and increasing
employee engagement.
3. Get in the habit of continuous improvement
If your organization's engineers are allowed to work
on new and interesting

customer-facing innovations,
employees will be more engaged. Customer satisfaction
will increase and so will your
company's long-term cash flow.
Developers do far more than
just write code. With the right
vision and empowerment, developers can know more about
your customers and be able to
bring the right features and services to life. As agents of innovation, they should be treated and
coached like high-performance
athletes.
To that end, it's incumbent
upon enterprises to track and
measure key KPIs to improve
mainframe development efficiency, quality and velocity.
With these, they can quantifiably know where they're doing
well and where they need to
improve. Measures such as
mean time to resolution, code
coverage and number of defects
trapped in test versus production can provide a picture of
developer efficiency and quality
metrics. Machine learning can
be leveraged to continually
monitor and analyze behavior
patterns, enabling teams to
continuously improve on essential measures. Enterprises
that strategically leverage their
data to tackle development and
delivery constraints will push
the needle forward on their
digital transformation.

What Are You Waiting For?
Complacency, resistance to change
and fixed mindsets are obstacles
to overcome. If these issues are addressed, and Agile and DevOps are
supported and grown, enterprises
can offer customers more of what
they want.
Trailblazing enterprises are
proving that Agile and DevOps on
the mainframe is real and valuable.
It's a choice now whether enterprises are going to do what's proven
and required or not. What are you
waiting for?

IBMSYSTEMSMAG.COM MARCH/APRIL 2020 | 13

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IBM Systems magazine, IBM Z - March/April 2020

Table of Contents for the Digital Edition of IBM Systems magazine, IBM Z - March/April 2020

Table of Contents
Editor's Desk: Securing a data-driven world
Currents: Learn how to provide customers with data privacy and security at Think 2020
Currents: On the web
Currents: Closing the COBOL programming skills gap
Currents: Hyundai and Uber announce aerial ride-hailing partnership
Partner POV: 3 requirements for enterprise-level digital transformation
Cover Story: Dynamic Data Protection: IBM Data Privacy Passports gives IBM Z users data privacy control, no matter where it is or where it's going
Feature 1: Sealing up Privacy: Continuous IBM Z innovations offer a roadmap designed to stay ahead of clients' changing security needs
Feature 2: Unlocking Quantum Security: Quantum-safe cryptography is key to protecting data as quantum computing systems evolve
TECH Showcase: Collaboration, communication and cooperation are crucial for developing a successful data management strategy
Techbits: z/OS data migration: Helping clients avoid risk and downtime
Techbits: Ask the expert: What is Fibre Channel over IP?
Beyond the Box: Homer Ahr reflects on working mission control for the NASA Apollo space program
Reference Point - Global Events, Education, Resources for Power Systems
2020 IBM Z Solutions Directory
IBM Systems magazine, IBM Z - March/April 2020 - Intro
IBM Systems magazine, IBM Z - March/April 2020 - Cover1
IBM Systems magazine, IBM Z - March/April 2020 - Cover2
IBM Systems magazine, IBM Z - March/April 2020 - 1
IBM Systems magazine, IBM Z - March/April 2020 - 2
IBM Systems magazine, IBM Z - March/April 2020 - 3
IBM Systems magazine, IBM Z - March/April 2020 - Table of Contents
IBM Systems magazine, IBM Z - March/April 2020 - 5
IBM Systems magazine, IBM Z - March/April 2020 - Editor's Desk: Securing a data-driven world
IBM Systems magazine, IBM Z - March/April 2020 - 7
IBM Systems magazine, IBM Z - March/April 2020 - Currents: Learn how to provide customers with data privacy and security at Think 2020
IBM Systems magazine, IBM Z - March/April 2020 - Currents: On the web
IBM Systems magazine, IBM Z - March/April 2020 - Currents: Closing the COBOL programming skills gap
IBM Systems magazine, IBM Z - March/April 2020 - Currents: Hyundai and Uber announce aerial ride-hailing partnership
IBM Systems magazine, IBM Z - March/April 2020 - Partner POV: 3 requirements for enterprise-level digital transformation
IBM Systems magazine, IBM Z - March/April 2020 - 13
IBM Systems magazine, IBM Z - March/April 2020 - Cover Story: Dynamic Data Protection: IBM Data Privacy Passports gives IBM Z users data privacy control, no matter where it is or where it's going
IBM Systems magazine, IBM Z - March/April 2020 - 15
IBM Systems magazine, IBM Z - March/April 2020 - 16
IBM Systems magazine, IBM Z - March/April 2020 - 17
IBM Systems magazine, IBM Z - March/April 2020 - 18
IBM Systems magazine, IBM Z - March/April 2020 - 19
IBM Systems magazine, IBM Z - March/April 2020 - 20
IBM Systems magazine, IBM Z - March/April 2020 - Feature 1: Sealing up Privacy: Continuous IBM Z innovations offer a roadmap designed to stay ahead of clients' changing security needs
IBM Systems magazine, IBM Z - March/April 2020 - 22
IBM Systems magazine, IBM Z - March/April 2020 - 23
IBM Systems magazine, IBM Z - March/April 2020 - Feature 2: Unlocking Quantum Security: Quantum-safe cryptography is key to protecting data as quantum computing systems evolve
IBM Systems magazine, IBM Z - March/April 2020 - 25
IBM Systems magazine, IBM Z - March/April 2020 - 26
IBM Systems magazine, IBM Z - March/April 2020 - 27
IBM Systems magazine, IBM Z - March/April 2020 - 28
IBM Systems magazine, IBM Z - March/April 2020 - 29
IBM Systems magazine, IBM Z - March/April 2020 - 30
IBM Systems magazine, IBM Z - March/April 2020 - TECH Showcase: Collaboration, communication and cooperation are crucial for developing a successful data management strategy
IBM Systems magazine, IBM Z - March/April 2020 - 32
IBM Systems magazine, IBM Z - March/April 2020 - 33
IBM Systems magazine, IBM Z - March/April 2020 - 34
IBM Systems magazine, IBM Z - March/April 2020 - 35
IBM Systems magazine, IBM Z - March/April 2020 - Techbits: z/OS data migration: Helping clients avoid risk and downtime
IBM Systems magazine, IBM Z - March/April 2020 - 37
IBM Systems magazine, IBM Z - March/April 2020 - Techbits: Ask the expert: What is Fibre Channel over IP?
IBM Systems magazine, IBM Z - March/April 2020 - 39
IBM Systems magazine, IBM Z - March/April 2020 - Beyond the Box: Homer Ahr reflects on working mission control for the NASA Apollo space program
IBM Systems magazine, IBM Z - March/April 2020 - Cover3
IBM Systems magazine, IBM Z - March/April 2020 - Cover4
IBM Systems magazine, IBM Z - March/April 2020 - Reference Point - Global Events, Education, Resources for Power Systems
IBM Systems magazine, IBM Z - March/April 2020 - SD
IBM Systems magazine, IBM Z - March/April 2020 - 2020 IBM Z Solutions Directory
IBM Systems magazine, IBM Z - March/April 2020 - CoverSD2
IBM Systems magazine, IBM Z - March/April 2020 - SD1
IBM Systems magazine, IBM Z - March/April 2020 - SD2
IBM Systems magazine, IBM Z - March/April 2020 - SD3
IBM Systems magazine, IBM Z - March/April 2020 - SD4
IBM Systems magazine, IBM Z - March/April 2020 - CT1
IBM Systems magazine, IBM Z - March/April 2020 - CT2
IBM Systems magazine, IBM Z - March/April 2020 - SD5
IBM Systems magazine, IBM Z - March/April 2020 - SD6
IBM Systems magazine, IBM Z - March/April 2020 - SD7
IBM Systems magazine, IBM Z - March/April 2020 - SD8
IBM Systems magazine, IBM Z - March/April 2020 - SD9
IBM Systems magazine, IBM Z - March/April 2020 - SD10
IBM Systems magazine, IBM Z - March/April 2020 - SD11
IBM Systems magazine, IBM Z - March/April 2020 - SD12
IBM Systems magazine, IBM Z - March/April 2020 - SD13
IBM Systems magazine, IBM Z - March/April 2020 - SD14
IBM Systems magazine, IBM Z - March/April 2020 - SD15
IBM Systems magazine, IBM Z - March/April 2020 - SD16
IBM Systems magazine, IBM Z - March/April 2020 - SD17
IBM Systems magazine, IBM Z - March/April 2020 - SD18
IBM Systems magazine, IBM Z - March/April 2020 - SD19
IBM Systems magazine, IBM Z - March/April 2020 - SD20
IBM Systems magazine, IBM Z - March/April 2020 - SD21
IBM Systems magazine, IBM Z - March/April 2020 - SD22
IBM Systems magazine, IBM Z - March/April 2020 - SD23
IBM Systems magazine, IBM Z - March/April 2020 - SD24
IBM Systems magazine, IBM Z - March/April 2020 - SD25
IBM Systems magazine, IBM Z - March/April 2020 - SD26
IBM Systems magazine, IBM Z - March/April 2020 - SD27
IBM Systems magazine, IBM Z - March/April 2020 - SD28
IBM Systems magazine, IBM Z - March/April 2020 - SD29
IBM Systems magazine, IBM Z - March/April 2020 - SD30
IBM Systems magazine, IBM Z - March/April 2020 - SD31
IBM Systems magazine, IBM Z - March/April 2020 - SD32
IBM Systems magazine, IBM Z - March/April 2020 - SD33
IBM Systems magazine, IBM Z - March/April 2020 - SD34
IBM Systems magazine, IBM Z - March/April 2020 - SD35
IBM Systems magazine, IBM Z - March/April 2020 - SD36
IBM Systems magazine, IBM Z - March/April 2020 - SD39
IBM Systems magazine, IBM Z - March/April 2020 - SD40
IBM Systems magazine, IBM Z - March/April 2020 - SD41
IBM Systems magazine, IBM Z - March/April 2020 - SD42
IBM Systems magazine, IBM Z - March/April 2020 - SD43
IBM Systems magazine, IBM Z - March/April 2020 - SD44
IBM Systems magazine, IBM Z - March/April 2020 - SD45
IBM Systems magazine, IBM Z - March/April 2020 - SD46
IBM Systems magazine, IBM Z - March/April 2020 - SD47
IBM Systems magazine, IBM Z - March/April 2020 - SD48
IBM Systems magazine, IBM Z - March/April 2020 - SD49
IBM Systems magazine, IBM Z - March/April 2020 - SD50
IBM Systems magazine, IBM Z - March/April 2020 - SD51
IBM Systems magazine, IBM Z - March/April 2020 - SD52
IBM Systems magazine, IBM Z - March/April 2020 - SD53
IBM Systems magazine, IBM Z - March/April 2020 - SD54
IBM Systems magazine, IBM Z - March/April 2020 - SD55
IBM Systems magazine, IBM Z - March/April 2020 - SD56
IBM Systems magazine, IBM Z - March/April 2020 - CoverSD3
IBM Systems magazine, IBM Z - March/April 2020 - CoverSD4
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