IBM Systems Magazine, Mainframe - January/February 2018 - 10

CURRENTS

A HUMAN-CENTRIC Approach
IBM Design Thinking leads to an elevated user experience

B

efore design thinking even had a name, innovative companies saw its value.
The premise is straightforward-a product should be designed and built to
meet the users' wants and needs. In 2012, Charlie Hill, IBM Fellow, vice
president, Platform Experience, began working with Phil Gilbert, general manager
for IBM Design, to co-found IBM Design Thinking.
Brett Martin
is a freelance
writer based
in Shakopee,
Minnesota. He's
been writing
about business
and technology
for more than a
decade.

"Design thinking is codified
common sense," Hill says. "It's
common sense to pay attention
to the consumer of the product or
service you are creating."
A distinct characteristic of
design thinking is its highly
collaborative approach. "One
of the principles I've grown
to believe in is continuous
alignment across the
disciplines," Hill says. "This is

embedded in design thinking.
You have more success when
you're one team that has all the
necessary skills and abilities
than multiple teams that are
organized by skills and require a
series of handoffs between them
to get to an outcome. Continuous
collaboration removes risks
and uncertainty, allows faster
innovation and accelerates the
path to quality."

10 // JANUARY/FEBRUARY 2018 ibmsystemsmag.com

Disciplines
Come Together
While engineers and designers are
trained to have the consumer in mind,
they often work in silos, with each
department working on its particular
task, then passing off the project to
the next group. By contrast, design
thinking breaks down silos for
cross-department collaboration.
"We come together over the value
and experience we're trying to create


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Table of Contents for the Digital Edition of IBM Systems Magazine, Mainframe - January/February 2018

Table of Contents
Editor's Desk: Encryption Importance
Partner POV: Protect Your Assets: An application view of data is important for a point-in-time recovery
Currents: A Human-Centric Approach: IBM Design Thinking leads to an elevated user experience
Feature: Battle-Tested Tools: USAA integrates applications and data across platforms using RESTful APIs
Cover Story: Enterprise Peace of Mind: IBM z14 pervasive encryption protects all data
Feature: Worldwide Preparation: How IBM Z addresses GDPR compliance with pervasive encryption
Special Report: Rising to the Challenge: Survey shows opportunities for Linux on POWER
TECH Showcase: A Plan in Place: Determine which of the 7 levels of business continuity is right for you
Administrator: Improved Protection: Pervasive encryption features include integrated cryto hardware, key management, encryption of data at rest and data in flight, and Secure Service Container support
StopRun: Enthusiastic Education: Instructor brings the mainframe to eager students
Reference Point - Global Events, Education, Resources for Power Systems
2018 Mainframe Solution Edition
IBM Systems Magazine, Mainframe - January/February 2018 - Intro
IBM Systems Magazine, Mainframe - January/February 2018 - Cover1
IBM Systems Magazine, Mainframe - January/February 2018 - Cover2
IBM Systems Magazine, Mainframe - January/February 2018 - 1
IBM Systems Magazine, Mainframe - January/February 2018 - Table of Contents
IBM Systems Magazine, Mainframe - January/February 2018 - 3
IBM Systems Magazine, Mainframe - January/February 2018 - 4
IBM Systems Magazine, Mainframe - January/February 2018 - 5
IBM Systems Magazine, Mainframe - January/February 2018 - Editor's Desk: Encryption Importance
IBM Systems Magazine, Mainframe - January/February 2018 - 7
IBM Systems Magazine, Mainframe - January/February 2018 - Partner POV: Protect Your Assets: An application view of data is important for a point-in-time recovery
IBM Systems Magazine, Mainframe - January/February 2018 - 9
IBM Systems Magazine, Mainframe - January/February 2018 - Currents: A Human-Centric Approach: IBM Design Thinking leads to an elevated user experience
IBM Systems Magazine, Mainframe - January/February 2018 - 11
IBM Systems Magazine, Mainframe - January/February 2018 - 12
IBM Systems Magazine, Mainframe - January/February 2018 - 13
IBM Systems Magazine, Mainframe - January/February 2018 - Feature: Battle-Tested Tools: USAA integrates applications and data across platforms using RESTful APIs
IBM Systems Magazine, Mainframe - January/February 2018 - 15
IBM Systems Magazine, Mainframe - January/February 2018 - 16
IBM Systems Magazine, Mainframe - January/February 2018 - 17
IBM Systems Magazine, Mainframe - January/February 2018 - Cover Story: Enterprise Peace of Mind: IBM z14 pervasive encryption protects all data
IBM Systems Magazine, Mainframe - January/February 2018 - 19
IBM Systems Magazine, Mainframe - January/February 2018 - 20
IBM Systems Magazine, Mainframe - January/February 2018 - 21
IBM Systems Magazine, Mainframe - January/February 2018 - Feature: Worldwide Preparation: How IBM Z addresses GDPR compliance with pervasive encryption
IBM Systems Magazine, Mainframe - January/February 2018 - 23
IBM Systems Magazine, Mainframe - January/February 2018 - 24
IBM Systems Magazine, Mainframe - January/February 2018 - Special Report: Rising to the Challenge: Survey shows opportunities for Linux on POWER
IBM Systems Magazine, Mainframe - January/February 2018 - 26
IBM Systems Magazine, Mainframe - January/February 2018 - 27
IBM Systems Magazine, Mainframe - January/February 2018 - 28
IBM Systems Magazine, Mainframe - January/February 2018 - 29
IBM Systems Magazine, Mainframe - January/February 2018 - 30
IBM Systems Magazine, Mainframe - January/February 2018 - TECH Showcase: A Plan in Place: Determine which of the 7 levels of business continuity is right for you
IBM Systems Magazine, Mainframe - January/February 2018 - 32
IBM Systems Magazine, Mainframe - January/February 2018 - 33
IBM Systems Magazine, Mainframe - January/February 2018 - 34
IBM Systems Magazine, Mainframe - January/February 2018 - Administrator: Improved Protection: Pervasive encryption features include integrated cryto hardware, key management, encryption of data at rest and data in flight, and Secure Service Container support
IBM Systems Magazine, Mainframe - January/February 2018 - 36
IBM Systems Magazine, Mainframe - January/February 2018 - 37
IBM Systems Magazine, Mainframe - January/February 2018 - 38
IBM Systems Magazine, Mainframe - January/February 2018 - 39
IBM Systems Magazine, Mainframe - January/February 2018 - StopRun: Enthusiastic Education: Instructor brings the mainframe to eager students
IBM Systems Magazine, Mainframe - January/February 2018 - Cover3
IBM Systems Magazine, Mainframe - January/February 2018 - Cover4
IBM Systems Magazine, Mainframe - January/February 2018 - Reference Point - Global Events, Education, Resources for Power Systems
IBM Systems Magazine, Mainframe - January/February 2018 - SE
IBM Systems Magazine, Mainframe - January/February 2018 - 2018 Mainframe Solution Edition
IBM Systems Magazine, Mainframe - January/February 2018 - SECover2
IBM Systems Magazine, Mainframe - January/February 2018 - SE3
IBM Systems Magazine, Mainframe - January/February 2018 - SE4
IBM Systems Magazine, Mainframe - January/February 2018 - SE5
IBM Systems Magazine, Mainframe - January/February 2018 - SE6
IBM Systems Magazine, Mainframe - January/February 2018 - SE7
IBM Systems Magazine, Mainframe - January/February 2018 - SE8
IBM Systems Magazine, Mainframe - January/February 2018 - CT1
IBM Systems Magazine, Mainframe - January/February 2018 - CT2
IBM Systems Magazine, Mainframe - January/February 2018 - SE9
IBM Systems Magazine, Mainframe - January/February 2018 - SE10
IBM Systems Magazine, Mainframe - January/February 2018 - SE11
IBM Systems Magazine, Mainframe - January/February 2018 - SE12
IBM Systems Magazine, Mainframe - January/February 2018 - SE13
IBM Systems Magazine, Mainframe - January/February 2018 - SE14
IBM Systems Magazine, Mainframe - January/February 2018 - SE15
IBM Systems Magazine, Mainframe - January/February 2018 - SE16
IBM Systems Magazine, Mainframe - January/February 2018 - SE17
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IBM Systems Magazine, Mainframe - January/February 2018 - SE20
IBM Systems Magazine, Mainframe - January/February 2018 - SE21
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IBM Systems Magazine, Mainframe - January/February 2018 - SE24
IBM Systems Magazine, Mainframe - January/February 2018 - SE25
IBM Systems Magazine, Mainframe - January/February 2018 - SE26
IBM Systems Magazine, Mainframe - January/February 2018 - SE27
IBM Systems Magazine, Mainframe - January/February 2018 - SE28
IBM Systems Magazine, Mainframe - January/February 2018 - SE29
IBM Systems Magazine, Mainframe - January/February 2018 - SE30
IBM Systems Magazine, Mainframe - January/February 2018 - SE31
IBM Systems Magazine, Mainframe - January/February 2018 - SE32
IBM Systems Magazine, Mainframe - January/February 2018 - SE33
IBM Systems Magazine, Mainframe - January/February 2018 - SE34
IBM Systems Magazine, Mainframe - January/February 2018 - SE35
IBM Systems Magazine, Mainframe - January/February 2018 - SE36
IBM Systems Magazine, Mainframe - January/February 2018 - SE37
IBM Systems Magazine, Mainframe - January/February 2018 - SE38
IBM Systems Magazine, Mainframe - January/February 2018 - SE39
IBM Systems Magazine, Mainframe - January/February 2018 - SE40
IBM Systems Magazine, Mainframe - January/February 2018 - SE41
IBM Systems Magazine, Mainframe - January/February 2018 - SE42
IBM Systems Magazine, Mainframe - January/February 2018 - SE43
IBM Systems Magazine, Mainframe - January/February 2018 - SE44
IBM Systems Magazine, Mainframe - January/February 2018 - SE45
IBM Systems Magazine, Mainframe - January/February 2018 - SE46
IBM Systems Magazine, Mainframe - January/February 2018 - SECover3
IBM Systems Magazine, Mainframe - January/February 2018 - SECover4
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