IBM Systems Magazine, Mainframe - September/October 2017 - 18

TRENDS

DEDICATED Support Staff
IBM Technology Support Services offers protection for business resiliency and continuity

S

uccessful business environments are growing more complex every day, and
so are the IT systems that support them. The possibility for business disruptions
has increased exponentially, as have the ramifications, which can include:

Robert Laraman is an executive
for U.S. Technology Support
Services at IBM with over 22 years
of experience with software support
delivery, operations and sales.
Seamus Keane is the business
executive for Technology Support
Services for all U.S. enhanced
services on Linux on z Systems,
Power Systems and Storage.

*
*
*
*
*
*

Loss of revenue
Loss and/or damage to
mission-critical data
Loss and/or reduction in
productivity
Increased costs for resiliency
improvements and litigation expense
Degraded trust from key
stakeholders
Brand and reputation damage

IBM Z* servers are designed for
complex IT environments running
mission-critical applications and big
18 // SEPTEMBER/OCTOBER 2017 ibmsystemsmag.com

data in a highly optimized, secure
manner with the ability to scale based
on changing workload requirements.
IBM Z servers have been rated as the
most reliable servers on the market,
according to the ITIC 2016 Global Server
Hardware, Server OS Reliability Report
(ibm.co/2rovTIX). According to the
report, IBM z13* experienced just 1.27
minutes of unplanned per server annual
downtime. While IBM Z servers are
designed for 99.999 percent application
availability, protection for every second
is critical.


http://ibm.co/2rovTIX http://www.ibmsystemsmag.com

Table of Contents for the Digital Edition of IBM Systems Magazine, Mainframe - September/October 2017

Table of Contents
Editor's Desk: Trusting the System
Partner PoV: A Reliable Advantage: Use z/OS resources and tools for data protection
Currents: Simplifying Offerings: The direction is to streamline product installation on the z/OS platform
R&D: Unintended Emissions: IBM uses low-cost sensors to help address climate change issues
Trends: Dedicated Support Staff: IBM Technology Support Services offers protection for business resiliency and continuity
Special Report: Security, Cost and Talent: Magazine Reader Survey reveals top concerns among mainframe users
Cover Story: Trusting the System: The new IBM z14 emphasizes security, insights and a connected ecosystem
Feature: Paradigm Shift to Encryption: Pervasive encryption is the no-compromise approach to data protection on IBM z14
Administrator: A Step Up: Java with z14 features hardware facilities for secure, high-performance transaction processing
Solutions: MegaCryption V6.4.2 for z/OS, Advanced Software Products Group Inc.; SCRTPro, Watson & Walker
Stop Run: Attuned to Business: Rocket president encourages employee coloaboration with house band
Reference Point - Global Events, Education, Resources for Mainframe
2017 Mainframe Solutions Edition
IBM Systems Magazine, Mainframe - September/October 2017 - Intro
IBM Systems Magazine, Mainframe - September/October 2017 - Cover1
IBM Systems Magazine, Mainframe - September/October 2017 - Cover2
IBM Systems Magazine, Mainframe - September/October 2017 - 1
IBM Systems Magazine, Mainframe - September/October 2017 - Table of Contents
IBM Systems Magazine, Mainframe - September/October 2017 - 3
IBM Systems Magazine, Mainframe - September/October 2017 - 4
IBM Systems Magazine, Mainframe - September/October 2017 - 5
IBM Systems Magazine, Mainframe - September/October 2017 - Editor's Desk: Trusting the System
IBM Systems Magazine, Mainframe - September/October 2017 - 7
IBM Systems Magazine, Mainframe - September/October 2017 - Partner PoV: A Reliable Advantage: Use z/OS resources and tools for data protection
IBM Systems Magazine, Mainframe - September/October 2017 - 9
IBM Systems Magazine, Mainframe - September/October 2017 - Currents: Simplifying Offerings: The direction is to streamline product installation on the z/OS platform
IBM Systems Magazine, Mainframe - September/October 2017 - CT1
IBM Systems Magazine, Mainframe - September/October 2017 - CT2
IBM Systems Magazine, Mainframe - September/October 2017 - 11
IBM Systems Magazine, Mainframe - September/October 2017 - 12
IBM Systems Magazine, Mainframe - September/October 2017 - 13
IBM Systems Magazine, Mainframe - September/October 2017 - R&D: Unintended Emissions: IBM uses low-cost sensors to help address climate change issues
IBM Systems Magazine, Mainframe - September/October 2017 - 15
IBM Systems Magazine, Mainframe - September/October 2017 - 16
IBM Systems Magazine, Mainframe - September/October 2017 - 17
IBM Systems Magazine, Mainframe - September/October 2017 - Trends: Dedicated Support Staff: IBM Technology Support Services offers protection for business resiliency and continuity
IBM Systems Magazine, Mainframe - September/October 2017 - 19
IBM Systems Magazine, Mainframe - September/October 2017 - 20
IBM Systems Magazine, Mainframe - September/October 2017 - Special Report: Security, Cost and Talent: Magazine Reader Survey reveals top concerns among mainframe users
IBM Systems Magazine, Mainframe - September/October 2017 - SR2
IBM Systems Magazine, Mainframe - September/October 2017 - SR3
IBM Systems Magazine, Mainframe - September/October 2017 - SR4
IBM Systems Magazine, Mainframe - September/October 2017 - SR5
IBM Systems Magazine, Mainframe - September/October 2017 - SR6
IBM Systems Magazine, Mainframe - September/October 2017 - SR7
IBM Systems Magazine, Mainframe - September/October 2017 - SR8
IBM Systems Magazine, Mainframe - September/October 2017 - SR9
IBM Systems Magazine, Mainframe - September/October 2017 - SR10
IBM Systems Magazine, Mainframe - September/October 2017 - SR11
IBM Systems Magazine, Mainframe - September/October 2017 - SR12
IBM Systems Magazine, Mainframe - September/October 2017 - SR13
IBM Systems Magazine, Mainframe - September/October 2017 - SR14
IBM Systems Magazine, Mainframe - September/October 2017 - SR15
IBM Systems Magazine, Mainframe - September/October 2017 - SR16
IBM Systems Magazine, Mainframe - September/October 2017 - 37
IBM Systems Magazine, Mainframe - September/October 2017 - Cover Story: Trusting the System: The new IBM z14 emphasizes security, insights and a connected ecosystem
IBM Systems Magazine, Mainframe - September/October 2017 - 39
IBM Systems Magazine, Mainframe - September/October 2017 - 40
IBM Systems Magazine, Mainframe - September/October 2017 - 41
IBM Systems Magazine, Mainframe - September/October 2017 - 42
IBM Systems Magazine, Mainframe - September/October 2017 - 43
IBM Systems Magazine, Mainframe - September/October 2017 - Feature: Paradigm Shift to Encryption: Pervasive encryption is the no-compromise approach to data protection on IBM z14
IBM Systems Magazine, Mainframe - September/October 2017 - 45
IBM Systems Magazine, Mainframe - September/October 2017 - 46
IBM Systems Magazine, Mainframe - September/October 2017 - 47
IBM Systems Magazine, Mainframe - September/October 2017 - 48
IBM Systems Magazine, Mainframe - September/October 2017 - 49
IBM Systems Magazine, Mainframe - September/October 2017 - 50
IBM Systems Magazine, Mainframe - September/October 2017 - Administrator: A Step Up: Java with z14 features hardware facilities for secure, high-performance transaction processing
IBM Systems Magazine, Mainframe - September/October 2017 - 52
IBM Systems Magazine, Mainframe - September/October 2017 - 53
IBM Systems Magazine, Mainframe - September/October 2017 - 54
IBM Systems Magazine, Mainframe - September/October 2017 - Solutions: MegaCryption V6.4.2 for z/OS, Advanced Software Products Group Inc.; SCRTPro, Watson & Walker
IBM Systems Magazine, Mainframe - September/October 2017 - Stop Run: Attuned to Business: Rocket president encourages employee coloaboration with house band
IBM Systems Magazine, Mainframe - September/October 2017 - Cover3
IBM Systems Magazine, Mainframe - September/October 2017 - Cover4
IBM Systems Magazine, Mainframe - September/October 2017 - Reference Point - Global Events, Education, Resources for Mainframe
IBM Systems Magazine, Mainframe - September/October 2017 - 2017 Mainframe Solutions Edition
IBM Systems Magazine, Mainframe - September/October 2017 - SE2
IBM Systems Magazine, Mainframe - September/October 2017 - SE3
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