IBM Systems Magazine, Mainframe - May/June 2017 - 12
Modernize environment and applications to stay competitive
t's official: The online customer experience is driving revenue significantly in both
directions. Businesses and consumers are becoming merciless as they demand
clear, clean, seamless transactions in real time.
is head of
This trend is measurable.
A leading search engine calculates average loading time for a
mobile site at 19 seconds-and
says reducing that time to five
seconds can double revenue (bit.
ly/2kWs6L7). E-commerce sites
have concluded that improvement
in page speeds delivers revenue
growth, and a one-click ordering
system can help with earnings.
12 // MAY/JUNE 2017 ibmsystemsmag.com
Latency has the opposite effect:
When customers find a sluggish interface, they will bounce
onward to the competition. Worse,
customers might not even see a
clunky page because search tools
penalize subpar sites.
A High Priority
These trends are shining a spotlight on outdated and inefficient
infrastructure and applications,
raising the pressure on mainframe computing. To stay
ahead or keep up, mainframe operations must deliver
near-perfect uptime and diligently retire, refresh or replace
That's a clear priority for IT
leadership. They're coming to
grips with "application