IBM Systems Magazine, Mainframe - March/April 2017 - 21


and technical requirements
for every application and each
virtualized instance.

Make Security a Priority
Security is always a consideration. A data breach or a service
outage in a shared virtualized
server environment will result in
greater collateral damage. If all of
your company's mission-critical
applications and services reside
in the same virtual server, your
organization will be crippled in
the event of a direct hit or failure.
DiDio suggests you ask these
questions:
ĀÃ

ĀÃ

What happens if a
service outage or other
problem occurs?
How quickly will your
outside storage provider
respond?

possible to ensure everything
gets back on track quickly.
"Your in-house network
engineers, IT departments and
software developers have to work
closely with the MSP or cloud
vendor," DiDio says, "because
you're going to need seamless
integration and interoperability
between the two environments-
your on-premises environment
and your external, outsourced
cloud environment."
Should something go wrong,
that interoperability must also
occur within your organization.
Your company's stakeholders
must work together and know
who does what should an emergency occur. "How well your
company survives and gets back
up and running with minimal

damage is going to depend upon
cross-silo process interactions
and shared responsibilities,"
DiDio explains.

Ask Questions

Only

26%
of businesses
make sure their
vendors meet
the servicelevel agreement
requirements

The decision to outsource workloads to an MSP or cloud services
provider depends on a company's
understanding of its business-its
financial resources, in-house
talent, and future challenges and
opportunities. And it requires
asking a lot of questions-some
directed to the potential MSP,
others to the organization itself.
"You have to look at everything
about your workloads from a
business perspective," DiDio
says. If your business remains
successful, those workloads
won't shrink.

"A lot of these service contracts
are written to be deliberately
nebulous. The service contract
will often only say that the MSP
will make best efforts to resolve an
issue," DiDio notes. She strongly
advises businesses to ensure
the vendor's responsibilities are
specifically outlined in the terms
and conditions.
DiDio also recommends having
a legal specialist review the
service agreement to make sure
nothing's hidden. And don't be
afraid to challenge the contract
terms and conditions. "Push hard
and negotiate for better deals,"
she says. "If the MSP truly wants
your business and values your
firm as a customer, it will bargain
in good faith."
Once you've signed an agreement with an outside cloud
services provider, it's essential
to connect stakeholders in your
organization with their counterparts working for that provider.
That way, if something goes
wrong, everyone involved can
work together as seamlessly as
ibmsystemsmag.com MARCH/APRIL 2017 // 21

pg 18-21.indd 5

2/7/17 1:17 PM


https://ecc.marist.edu http://www.ibmsystemsmag.com

Table of Contents for the Digital Edition of IBM Systems Magazine, Mainframe - March/April 2017

Table of Contents
Editor's Desk: Ahead of the Times
Techbits: Cognitive Customer Engagement
Partner PoV: Keep Data Out of Danger: Use the right tools to implement your large-object strategy
Currents: A Layered Approach: Using microservices on z Systems with CICS improves flexibility and reliability
IT Today: Choosing the Right Cloud: What to consider when using a managed service provider
R&D: Move Along: IBM Research and partners help traffic run smoothly in Madrid
Trends: How to Improve Your Sales Skills: Tips for techies on showing the value of their services
Feature: Strength in Collaboration: Linux on z Systems accelerates new and traditional workloads
Feature: Community Computing: The Open Mainframe Project expands educational opportunities for Linux on z Systems users
TECH Showcase: Shift-Left Testing Improves Success: Automated testing in the DevOps cycle improves quality and reduces risk
Tech Corner: Database Development: IBM DB2 V12 enhances and integrates data for cloud, mobile and analytics
Solutions: SMART TS XL V8.0, IN-COM Data Systems; Tubes, Macro 4; CleverView for TCP/IP on Linux V2.5, AES
Stop Run: A Global View: Computer science and astrophysics prove a natural fit
Reference Point - Global Events, Education, Resources for Mainframe
2017 Mainframe Solutions Edition
IBM Systems Magazine, Mainframe - March/April 2017 - Intro
IBM Systems Magazine, Mainframe - March/April 2017 - Cover1
IBM Systems Magazine, Mainframe - March/April 2017 - Cover2
IBM Systems Magazine, Mainframe - March/April 2017 - 1
IBM Systems Magazine, Mainframe - March/April 2017 - Table of Contents
IBM Systems Magazine, Mainframe - March/April 2017 - 3
IBM Systems Magazine, Mainframe - March/April 2017 - 4
IBM Systems Magazine, Mainframe - March/April 2017 - 5
IBM Systems Magazine, Mainframe - March/April 2017 - Editor's Desk: Ahead of the Times
IBM Systems Magazine, Mainframe - March/April 2017 - 7
IBM Systems Magazine, Mainframe - March/April 2017 - Techbits: Cognitive Customer Engagement
IBM Systems Magazine, Mainframe - March/April 2017 - 9
IBM Systems Magazine, Mainframe - March/April 2017 - 10
IBM Systems Magazine, Mainframe - March/April 2017 - 11
IBM Systems Magazine, Mainframe - March/April 2017 - Partner PoV: Keep Data Out of Danger: Use the right tools to implement your large-object strategy
IBM Systems Magazine, Mainframe - March/April 2017 - 13
IBM Systems Magazine, Mainframe - March/April 2017 - Currents: A Layered Approach: Using microservices on z Systems with CICS improves flexibility and reliability
IBM Systems Magazine, Mainframe - March/April 2017 - 15
IBM Systems Magazine, Mainframe - March/April 2017 - 16
IBM Systems Magazine, Mainframe - March/April 2017 - 17
IBM Systems Magazine, Mainframe - March/April 2017 - IT Today: Choosing the Right Cloud: What to consider when using a managed service provider
IBM Systems Magazine, Mainframe - March/April 2017 - 19
IBM Systems Magazine, Mainframe - March/April 2017 - 20
IBM Systems Magazine, Mainframe - March/April 2017 - 21
IBM Systems Magazine, Mainframe - March/April 2017 - R&D: Move Along: IBM Research and partners help traffic run smoothly in Madrid
IBM Systems Magazine, Mainframe - March/April 2017 - 23
IBM Systems Magazine, Mainframe - March/April 2017 - Trends: How to Improve Your Sales Skills: Tips for techies on showing the value of their services
IBM Systems Magazine, Mainframe - March/April 2017 - 25
IBM Systems Magazine, Mainframe - March/April 2017 - 26
IBM Systems Magazine, Mainframe - March/April 2017 - 27
IBM Systems Magazine, Mainframe - March/April 2017 - Feature: Strength in Collaboration: Linux on z Systems accelerates new and traditional workloads
IBM Systems Magazine, Mainframe - March/April 2017 - 29
IBM Systems Magazine, Mainframe - March/April 2017 - 30
IBM Systems Magazine, Mainframe - March/April 2017 - 31
IBM Systems Magazine, Mainframe - March/April 2017 - 32
IBM Systems Magazine, Mainframe - March/April 2017 - 33
IBM Systems Magazine, Mainframe - March/April 2017 - Feature: Community Computing: The Open Mainframe Project expands educational opportunities for Linux on z Systems users
IBM Systems Magazine, Mainframe - March/April 2017 - 35
IBM Systems Magazine, Mainframe - March/April 2017 - 36
IBM Systems Magazine, Mainframe - March/April 2017 - 37
IBM Systems Magazine, Mainframe - March/April 2017 - 38
IBM Systems Magazine, Mainframe - March/April 2017 - 39
IBM Systems Magazine, Mainframe - March/April 2017 - 40
IBM Systems Magazine, Mainframe - March/April 2017 - 41
IBM Systems Magazine, Mainframe - March/April 2017 - 42
IBM Systems Magazine, Mainframe - March/April 2017 - 43
IBM Systems Magazine, Mainframe - March/April 2017 - 44
IBM Systems Magazine, Mainframe - March/April 2017 - TECH Showcase: Shift-Left Testing Improves Success: Automated testing in the DevOps cycle improves quality and reduces risk
IBM Systems Magazine, Mainframe - March/April 2017 - 46
IBM Systems Magazine, Mainframe - March/April 2017 - 47
IBM Systems Magazine, Mainframe - March/April 2017 - 48
IBM Systems Magazine, Mainframe - March/April 2017 - 49
IBM Systems Magazine, Mainframe - March/April 2017 - Tech Corner: Database Development: IBM DB2 V12 enhances and integrates data for cloud, mobile and analytics
IBM Systems Magazine, Mainframe - March/April 2017 - 51
IBM Systems Magazine, Mainframe - March/April 2017 - 52
IBM Systems Magazine, Mainframe - March/April 2017 - 53
IBM Systems Magazine, Mainframe - March/April 2017 - 54
IBM Systems Magazine, Mainframe - March/April 2017 - Solutions: SMART TS XL V8.0, IN-COM Data Systems; Tubes, Macro 4; CleverView for TCP/IP on Linux V2.5, AES
IBM Systems Magazine, Mainframe - March/April 2017 - Stop Run: A Global View: Computer science and astrophysics prove a natural fit
IBM Systems Magazine, Mainframe - March/April 2017 - Cover3
IBM Systems Magazine, Mainframe - March/April 2017 - Cover4
IBM Systems Magazine, Mainframe - March/April 2017 - Reference Point - Global Events, Education, Resources for Mainframe
IBM Systems Magazine, Mainframe - March/April 2017 - 2017 Mainframe Solutions Edition
IBM Systems Magazine, Mainframe - March/April 2017 - SE2
IBM Systems Magazine, Mainframe - March/April 2017 - SE3
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