IBM Systems Magazine, Mainframe - March/April 2016 - (Page 13)

R&D EMOTIONAL Cues IBM explores how affective computing can benefit society I f only our computers could tell us, "Hey, you're tired. Go home and take a nap." Or, "That email you're about to send ... you might want to rethink that." Or, "We're sorry for the mistake with your order. How can we make it right?" This insightful and empathetic computing-otherwise known as "affective computing"-isn't all that far out and, in some cases, already exists. Jim Utsler is a senior writer for IBM Systems Magazine and has been covering technology for more than 20 years. In fact, according to David Konopnicki, manager of information retrieval at IBM Research-Haifa and leader of IBM research into affective computing, affective computing can be quite beneficial, whether it's helping people during customer service calls, at school or while driving their cars. Q. What is affective computing? A: Affective computing has several definitions, but I think the best is "computing that's influenced by human emotion." We want the computer to detect what human emotions are, take human emotions into account in computation and sometimes simulate human emotion as part of the computer's output. Ideally, we would like the computer to reply in a natural way, as if it has emotions. Think of a conversational system where I can chat with an agent-which is a computer-to describe my problem. When the computer discovers, for example, that a mistake was made, it should be able to apologize, say thank you and sometimes give you time before answering so you can complete your sentences. The entire system should be empathetic to the user. This is an example of a computer used for customer service, but you can easily imagine other cases. For example, if the computer is used MARCH/APRIL 2016 // 13

Table of Contents for the Digital Edition of IBM Systems Magazine, Mainframe - March/April 2016

Table of Contents
Editor's Desk: A secure connection
Techbits: Sphere of influence
Infographic: Hybrid integration: Can you keep up?
Partner PoV: RACF needs complementary applications for total enterprise protection
R&D: IBM explores how affective computing can benefit society
IT Today: OpenStack solutions help address compliance needs and audit standards
Currents: Ponemon data breach study should encourage you to be proactive
Cover Story: The Future of Business: New IBM z13s and its growing ecosystem help clients unleash digital innovation with cloud agility and cybersecurity
Feature: The Mobile App Advantage: Real-world cases show how to maximize information to achieve results in the cognitive era
Tech Showcase: DevOps helps transform development practices to meet today's business demands
Tech Corner: With z/OS V2.1, IBM DB2 features include automation and copy improvements
Solutions: (E)JES V5.5; EasySMF; JE; Offline Access Recovery; SIEM Agent for IBM z/OS with IND$defender; SMA_RT V3.3
Stop Run: The Web's mainframe past isn't gone; it's archived on various sites
Reference Point - Global Events, Education, Resources for Mainframe
2016 Mainframe Solutions Edition Product Index

IBM Systems Magazine, Mainframe - March/April 2016