IBM Systems Magazine, Mainframe Edition - November/December 2012 - S2

IBM

Contents
Editor’s Desk 3 Innovating in the Aloha State Executive Perspective 4 Smarter Computing. Tomorrow Ready. Strategic Solutions 6 IBM enterprise systems help businesses achieve efficiency while maintaining a competitive edge SmartGraph 9 Engaging customers as individuals
COVER STORY

SMARTER COMPUTING
M AG A Z I N E
MSP TechMedia 220 S. 6th St., Suite 500, Minneapolis, MN 55402

EDITORIAL
PUBLISHER Doug Rock EXECUTIVE EDITOR Evelyn Hoover COPY EDITOR Lisa Stefan

ADVERTISING/SALES
ASSOCIATE PUBLISHER Mari Adamson-Bray (612) 336-9241 mbray@msptechmedia.com SENIOR ACCOUNT MANAGER, NORTHEAST, NORTHWEST AND CANADA Kathy Ingulsrud (612) 313-1785 kingulsrud@msptechmedia.com ACCOUNT EXECUTIVE, MIDWEST & EUROPE Darryl Rowell (612) 313-1781 drowell@msptechmedia.com ASSISTANT SALES MANAGER, SOUTHEAST, SOUTHWEST AND ASIA PACIFIC Lisa Kilwein (623) 234-8014 lkilwein@msptechmedia.com SALES AND MARKETING DEVELOPMENT MANAGER Elizabeth Sutliff

PRODUCTION
DESIGN DIRECTOR Chris Winn ART DIRECTOR Brian Donahue PRODUCTION MANAGER Jonathan Benson PROJECT MANAGER Elizabeth Reddall

CIRCULATION
CIRCULATION DIRECTOR Bea Jaeger CIRCULATION MANAGER Linda Holm CIRCULATION COORDINATOR Carin Russell FULFILLMENT COORDINATOR Carrie Schulze

No Enterprise Is an Island 10 Honolulu embraces Smarter Computing to improve transparency and better serve its citizens
FEATURE

IBM SMARTER COMPUTING EDITORIAL BOARD
Lisa Johnston Bob Clark Greg Fry Rebecca Butler Ross Klisart Andrew DeSoiza

Growing Top-Line Business Results 14 IT leaders harness the power of cloud, data and security to gain competitive advantage Q&A 18 Social, mobile and cloud technologies transform the CIO’s mission Onward 22 Business analytics and natural language capabilities allow enterprises to turn big data into deep insight ViewPoint 24 The consumerization of IT alters customer engagement, says Geoffrey Moore
Cover photography by David Murphey

© Copyright 2012 by International Business Machines (IBM) Corporation. This magazine could contain technical inaccuracies or typographical errors. Also, illustrations contained herein may show prototype equipment. Your system configuration may differ slightly. This magazine contains small programs that are furnished by IBM as simple examples to provide an illustration. These examples have not been thoroughly tested under all conditions. IBM, therefore, cannot guarantee or imply reliability, serviceability, or function of these programs. All programs contained herein are provided to you “AS IS.” IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with an asterisk (*), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” (www.ibm.com/legal/copytrade.shtml).

AIX Power POWER Power Systems

PureSystems Smarter Planet System Storage System z

zEnterprise Tivoli z/OS

The following (marked with an *) are trademarks or registered trademarks of other companies: Intel, Itanium and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. Linear Tape-Open, LTO and Ultrium are trademarks of HP, IBM Corp. and Quantum in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft, Windows and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Other product and service names might be trademarks of IBM or other companies. All customer examples cited represent the results achieved by some customers who use IBM products. Actual environmental costs and performance characteristics will vary depending on individual customer configurations and conditions. Information concerning non-IBM products was obtained from the products’ suppliers. Questions on their capabilities should be addressed with the suppliers. All statements regarding IBM’s future direction and intent are subject to change or withdrawal without notice and represent goals and objectives only. The articles in this magazine represent the views of the authors and are not necessarily those of IBM. Reprints: To order reprints, contact Kelly Carver at (612) 336-9280 or kcarver@mspcommunications.com. To unsubscribe to Smarter Computing Magazine please email: unsubscribescm@ msptechmedia.com. Printed in the U.S.A.

2 // Smarter Computing Magazine // October 2012


http://www.ibm.com http://www.ibm.com/legal/copytrade.shtml

IBM Systems Magazine, Mainframe Edition - November/December 2012

Table of Contents for the Digital Edition of IBM Systems Magazine, Mainframe Edition - November/December 2012

IBM Systems Magazine, Mainframe Edition - November/December 2012
Table of Contents
Editor's Desk: Been There, Done That
IBM Perspective: Not All Clouds Are Designed Equal
Insider: What's Really Driving Peak CPU Usage?
Focus on Storage: The DS8870 Provides up to Three Times the Performance of Its Predecessor
Case Study: A Capital Investment: DTCC implements tools to ensure its networking infrastructure is ready for anything
Cover Story: A Clear Vision for Cloud: System z GM Doug Balog on why zEnterprise provides a firm foundation for a secure cloud
Feature: Overcoming Cloud Obstacles: The benefits far outweigh the challenges associated with cloud integration
Tech Corner: From Silicon to Architecture, zEC12 Innovations Push the Envelope
Administrator: IBM zAware Extends z/OS Resilience to Another Level
Solutions: Attach Facility; DataSniff; AutoPilot; Eclipse; Correlog Enterprise Server 5.1
Advertisers Index
Stop Run: IBM Distinguished Engineer Joe Temple Reflects on His Juggling Past
Reference Point - Global Events, Education, Resources for Power Systems
Smarter Computing
2013 Mainframe Buyer's Guide Index
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Intro
IBM Systems Magazine, Mainframe Edition - November/December 2012 - IBM Systems Magazine, Mainframe Edition - November/December 2012
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Cover2
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 1
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Table of Contents
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 3
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 4
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 5
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Editor's Desk: Been There, Done That
IBM Systems Magazine, Mainframe Edition - November/December 2012 - IBM Perspective: Not All Clouds Are Designed Equal
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Insider: What's Really Driving Peak CPU Usage?
IBM Systems Magazine, Mainframe Edition - November/December 2012 - BB1
IBM Systems Magazine, Mainframe Edition - November/December 2012 - BB2
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 9
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 10
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Focus on Storage: The DS8870 Provides up to Three Times the Performance of Its Predecessor
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 12
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 13
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Case Study: A Capital Investment: DTCC implements tools to ensure its networking infrastructure is ready for anything
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 15
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 16
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 17
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 18
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 19
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Cover Story: A Clear Vision for Cloud: System z GM Doug Balog on why zEnterprise provides a firm foundation for a secure cloud
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 21
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 22
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 23
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 24
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 25
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Feature: Overcoming Cloud Obstacles: The benefits far outweigh the challenges associated with cloud integration
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 27
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 28
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 29
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Tech Corner: From Silicon to Architecture, zEC12 Innovations Push the Envelope
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 31
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 32
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 33
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Administrator: IBM zAware Extends z/OS Resilience to Another Level
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 35
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 36
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 37
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Solutions: Attach Facility; DataSniff; AutoPilot; Eclipse; Correlog Enterprise Server 5.1
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Advertisers Index
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Stop Run: IBM Distinguished Engineer Joe Temple Reflects on His Juggling Past
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Cover3
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Cover4
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Reference Point - Global Events, Education, Resources for Power Systems
IBM Systems Magazine, Mainframe Edition - November/December 2012 - RF2
IBM Systems Magazine, Mainframe Edition - November/December 2012 - Smarter Computing
IBM Systems Magazine, Mainframe Edition - November/December 2012 - SC2
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S1
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S2
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S3
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S4
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S5
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S6
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S7
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S8
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S9
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S10
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S11
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S12
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S13
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S14
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S15
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S16
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S17
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S18
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S19
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S20
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S21
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S22
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S23
IBM Systems Magazine, Mainframe Edition - November/December 2012 - S24
IBM Systems Magazine, Mainframe Edition - November/December 2012 - SC3
IBM Systems Magazine, Mainframe Edition - November/December 2012 - SC4
IBM Systems Magazine, Mainframe Edition - November/December 2012 - 2013 Mainframe Buyer's Guide Index
IBM Systems Magazine, Mainframe Edition - November/December 2012 - BG2
IBM Systems Magazine, Mainframe Edition - November/December 2012 - BG3
http://www.ibmsystemsmagmainframedigital.com/mspcomm/ibmsystemsmag/ibmsystems_mainframe_20201112
http://www.ibmsystemsmagmainframedigital.com/mspcomm/ibmsystemsmag/ibmsystems_mainframe_20200910
http://www.ibmsystemsmagmainframedigital.com/mspcomm/ibmsystemsmag/ibmsystems_mainframe_20200708
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20200506
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20200304
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20200102
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/2020mfse
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20191112
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20190910
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20190708
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20190506
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20190304
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/relevantz_20190102
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/2019mfse
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20190102
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20181112
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20180910
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20180708
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20180506
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20180304
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20180102
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/2018mfse
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20171112
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20170910
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20170910_v2
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20170708
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20170506
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20170304
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_sesupp
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20170102
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_linuxsupp
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20161112
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/MainframeSecurity
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20160910
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20160708
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20160506
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20160304
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20160102
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20151112
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20150910_se
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20150910
http://www.ibmsystemsmagmainframedigital.com/MFSkills
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20150708
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20150506_supp
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20150506
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20150304
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20150102
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20141112
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20140910_v2
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20140910
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20140708
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_gt_201405
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/BigData
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20140506
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20140304
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20140102
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20131112
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20130910_v2
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20130910
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20130708
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20130506
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20130304
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20130102
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20121112
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/buyersguide2013
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20120910
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20120708
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20120506
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20120304
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20120102
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/ibmsystems_mainframe_2012bg
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20111112
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20110910
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20110708
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20110506
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20110304
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20110102
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20101112
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20100910
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20100910_bg
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20100708
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20100506
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20100304
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20100102
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20091112
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20090910
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20090708
http://www.ibmsystemsmagmainframedigital.com/nxtbooks/ibmsystemsmag/mainframe_20090506
https://www.nxtbook.com/nxtbooks/ibmsystemsmag/mainframe_20090304
https://www.nxtbookmedia.com