IBM Systems Magazine, Mainframe Edition - March/April 2011 - 41

Detect and handle incidents and problems. Incidents and problems are a way of life for systems that involve hardware, software and people. But detecting and handling problems effectively isn’t easy. It requires discipline, imagination and experience. In addressing this challenge, the goal should be to provide robust incident and problem handling using preemptive actions and both proactive and passive monitoring. For example, a service-level agreement (SLA) could resolve 90 percent of Severity 1 problems in less than four hours. Assign support personnel based on the severity of the incident to improve response time, including a specialized service manager or multidisciplinary team if required. Handle changes with minimal impact on availability. Change is frequently required in today’s highly complex systems. Dealing with change while striving for minimum downtime requires many skills. Meet weekly with team members to plan change management and estimate the time required as part of the preparation. Test changes prior to their implementation and prepare back-out activities in the event of a failed change. Prevent security problems. Security challenges are ongoing and constantly changing. Securitymanagement solutions should

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Plan Effective Management Organizations should focus on solutions that address these challenges as they evaluate their current infrastructuremanagement capabilities. A focus on value should shape your goals, with cost and complexity being major factors. You can then determine the best approach to achieving your goals in the context of specific tactics, as shown in Figure 2 (page 42). Consider the following recommendations to address the eight key challenges:

incorporate plans to address Figure 1 threats to your systems and Software and hardware service information in the form of both layers in distributed systems Web-based attacks and hackers. Balance security-risk Applications, services management with maintaining business agility. Implement key security variables such as password length and update Middleware frequency early in the process Operating system and perform security remediation as required for servers and other devices to refresh and update your security posture. Look for Computer and network hardware security exposures during the (Coulouris, Dollimore, & Kindberg, 2005) ongoing support period. For a closed-end process, specify the and other devices. In doing so, you’ll frequency of these analyses with ultimately see reduced financial risk monthly reporting on key security associated with security breaches. attributes and activities related to servers


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IBM Systems Magazine, Mainframe Edition - March/April 2011

Table of Contents for the Digital Edition of IBM Systems Magazine, Mainframe Edition - March/April 2011

IBM Systems Magazine, Mainframe Edition - March/April 2011
Table of Contents
Editor's Desk: Predicting a Good Read
Dashboard: Charging Ahead
Data Display: Smarter Cities Large and Small
Think Smarter: Capture Insight From Real-Time Operational Data With Smart Analytics Systems
Insider: Agnostic Development Tools Support Mainframe-Centric Businesses
Trends: DataPower Support for zEnterprise Extends its Multiplatform Capabilities
Case Study: Citigroup tames its backup environment with dedicated mainframes.
Driving Outcomes: Successful companies fuel business with predictive analytics.
Hurdling Barriers to Success: IBM demonstrates Cognos BI on Systems z is less expensive than x86 deployments.
Tips and Techniques: Overcome Eight Key Service-Delivery Challenges and Reduce Costs
Solutions
Advertisers’ Index
Stop Run: Bijan Davari Changed the Computer Chip®
Reference Point
IBM Systems Magazine, Mainframe Edition - March/April 2011 - IBM Systems Magazine, Mainframe Edition - March/April 2011
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Cover2
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 1
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 2
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 3
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Table of Contents
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 5
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 6
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 7
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 8
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 9
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 10
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 11
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Editor's Desk: Predicting a Good Read
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 13
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Dashboard: Charging Ahead
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 15
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Data Display: Smarter Cities Large and Small
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 17
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Think Smarter: Capture Insight From Real-Time Operational Data With Smart Analytics Systems
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 19
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 20
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 21
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Insider: Agnostic Development Tools Support Mainframe-Centric Businesses
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 23
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 24
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 25
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Trends: DataPower Support for zEnterprise Extends its Multiplatform Capabilities
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 27
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Case Study: Citigroup tames its backup environment with dedicated mainframes.
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 29
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 30
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 31
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Driving Outcomes: Successful companies fuel business with predictive analytics.
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 33
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 34
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 35
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Hurdling Barriers to Success: IBM demonstrates Cognos BI on Systems z is less expensive than x86 deployments.
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 37
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 38
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 39
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Tips and Techniques: Overcome Eight Key Service-Delivery Challenges and Reduce Costs
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 41
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 42
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 43
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 44
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Solutions
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 46
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Advertisers’ Index
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Stop Run: Bijan Davari Changed the Computer Chip®
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Cover3
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Cover4
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Reference Point
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