IBM Systems Magazine, Mainframe Edition - March/April 2011 - 40

Tips and Techniques
Tactical solutions

Optimal Service Delivery
Overcome eight key challenges and reduce costs
By Joseph Gulla

M

anaging today’s complex server environments, networks and IT infrastructures is challenging. Most organizations have tools and disciplines in place to provide basic availability management, including hardware and software monitoring capabilities. However,
batch jobs. All of these elements can be mapped, more or less, into a simple framework as shown in Figure 1 (page 41). The management of an organization’s heterogeneous and complex IT infrastructure is often a significant portion of your total cost of ownership (TCO). Getting costs under control while also meeting your service-level commitments requires a focus on the following eight areas of infrastructure-management challenges:

IT staff may not have the skills or time to support and implement notification handling, performance and capacity management, security management, configuration management and automation. With the pressure to do more with less, how can an organization balance the need to drive down costs and improve delivery of system administration, information access, remote access, and problem and change management? This article surveys the challenges and solutions for effective management of your server infrastructures and network devices, as well as important disciplines such as availability management and the tools you need to support a complex IT environment. Understanding Challenges An infrastructure typically consists of a broadly heterogeneous collection of elements such as servers, virtual machines, logical partitions, routers, switches, wireless appliances, disks, processors, operating systems, middle ware and database instances, and

hÁDetect and handle incidents and problems. hÁHandle changes with minimal impact on availability. hÁPrevent security problems. hÁEffectively implement emerging or challenging technologies. hÁMaintain server software and firmware. hÁEmploy useful reporting indicators. hÁSupply the right tools. hÁRapidly deploy infrastructure and tools with ongoing management.

40

M A RCH /A PR I L 2 011

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IBM Systems Magazine, Mainframe Edition - March/April 2011

Table of Contents for the Digital Edition of IBM Systems Magazine, Mainframe Edition - March/April 2011

IBM Systems Magazine, Mainframe Edition - March/April 2011
Table of Contents
Editor's Desk: Predicting a Good Read
Dashboard: Charging Ahead
Data Display: Smarter Cities Large and Small
Think Smarter: Capture Insight From Real-Time Operational Data With Smart Analytics Systems
Insider: Agnostic Development Tools Support Mainframe-Centric Businesses
Trends: DataPower Support for zEnterprise Extends its Multiplatform Capabilities
Case Study: Citigroup tames its backup environment with dedicated mainframes.
Driving Outcomes: Successful companies fuel business with predictive analytics.
Hurdling Barriers to Success: IBM demonstrates Cognos BI on Systems z is less expensive than x86 deployments.
Tips and Techniques: Overcome Eight Key Service-Delivery Challenges and Reduce Costs
Solutions
Advertisers’ Index
Stop Run: Bijan Davari Changed the Computer Chip®
Reference Point
IBM Systems Magazine, Mainframe Edition - March/April 2011 - IBM Systems Magazine, Mainframe Edition - March/April 2011
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Cover2
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 1
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 2
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 3
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Table of Contents
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 5
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 6
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 7
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 8
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 9
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 10
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 11
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Editor's Desk: Predicting a Good Read
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 13
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Dashboard: Charging Ahead
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 15
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Data Display: Smarter Cities Large and Small
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 17
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Think Smarter: Capture Insight From Real-Time Operational Data With Smart Analytics Systems
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 19
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 20
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 21
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Insider: Agnostic Development Tools Support Mainframe-Centric Businesses
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 23
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 24
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 25
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Trends: DataPower Support for zEnterprise Extends its Multiplatform Capabilities
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 27
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Case Study: Citigroup tames its backup environment with dedicated mainframes.
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 29
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 30
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 31
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Driving Outcomes: Successful companies fuel business with predictive analytics.
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 33
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 34
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 35
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Hurdling Barriers to Success: IBM demonstrates Cognos BI on Systems z is less expensive than x86 deployments.
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 37
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 38
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 39
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Tips and Techniques: Overcome Eight Key Service-Delivery Challenges and Reduce Costs
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 41
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 42
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 43
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 44
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Solutions
IBM Systems Magazine, Mainframe Edition - March/April 2011 - 46
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Advertisers’ Index
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Stop Run: Bijan Davari Changed the Computer Chip®
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Cover3
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Cover4
IBM Systems Magazine, Mainframe Edition - March/April 2011 - Reference Point
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