IBM Systems Magazine, Mainframe digital edition - July/August 2009 - (Page 24) Now, instead of uploading and System z server and, as Baumann puts downloading customer data in a it, “some code on end-user boxes.” batch-like env ironment, whenInternal users are responsible for ever they could establish a hard most of t he work load, around 95 — Thomas Baumann, con nec t ion to Sma r t PVS, t he percent, and partner companies that Swiss Mobiliar data-management salespeople can gain real-time sell insurance products not only for team leader access to customer infor mation Mobiliar, but also for other companies t han k s to wireless connections such as travel agencies, use the remaining to the company’s back-end system. “Policy 5 percent, Baumann notes. information goes into the central system within Before t he applicat ion lau nch, wh ich now a few seconds, and in a few minutes, the policy is allows real-time access to customer data, salespeople employed batch uploading and downloading. Employees used completely booked,” Baumann says. a local application running on laptops without any immediate back-end connectivity. When they wanted to tap into the Not Too Technical core application, they’d have to return to an agency office The road to this point wasn’t necessarily smooth. In fact, or another fixed-network station to upload and download when the new application—which runs on Windows* OS-based customer data. application servers that directly access and manipulate z/OS* This, of course, created delays in insurance-policy processing, DB2 data, based on ODBC and JDBC protocols—was launched with complete processing sometimes taking three or four days. in July 2005, it suffered from serious performance problems “If an insurance policy had changed, the salespeople would have and was largely unusable. to take their laptops to an agency, upload the data through our “There were some design errors,” Baumann admits. “At central system, wait for the policy booking and then download first, the system was collecting all of the data connected to that data back onto their laptops,” Baumann notes. “It took customers, including all claims, address-change histories and several days for this cycle to complete.” more. Pretty much everything. As a result, it would take up to This was the primary reason Swiss Mobiliar created a more two or three minutes to get data about customers, even if you robust and mobile client application that would tap into the wanted to look at the information only very briefly.” central application and database running on the hosted mainSwiss Mobiliar had been using BMC’s A PP T U N E for frame. Although not completely Web based and still reliant years, prior to the rollout of this new application, but mainly on some client software, the new application is a huge leap for production problem aler ts. If an issue with a quer y forward for the company’s sales staff. occurred, the company’s IT team would be notified of the “From a developer’s point of view, APPTUNE isn’t too technical to be hard to understand.” UP CLOSE CUSTOMER: Swiss Mobiliar HEADQUARTERS: Bern, Switzerland BUSINESS: Insurance provider HARDWARE: An IBM System z server hosted by T-Systems Enterprise Services SOFTWARE: Homegrown core and ancillary applications; APPTUNE from BMC Software CHALLENGE: Improving query and application response times SOLUTION: Using APPTUNE during application development and testing and in production 24 J U LY/A U G U S T 2009 ibmsystemsmag.com/mainframe http://www.ibmsystemsmag.com/mainframe Table of Contents for the Digital Edition of IBM Systems Magazine, Mainframe digital edition - July/August 2009 IBM Systems Magazine, Mainframe digital edition - May/June 2009 Table of Contents Editor’s Desk: Cooking Up a Data Solution Trends: IBM’s Scorpion Team Provides an Updated Method for Analyzing and Optimizing IT Infrastructures Focus on Storage: Tivoli Storage Manager 6 Accommodates Surging Data Case Study: Insurance Company Swiss Mobiliar Uses BMC Software’s APPTUNE to Ensure its Applications Perform Well Cover Story: An Integrated Data-Management Approach Supports Data Throughout its Lifecycle Feature: InfoSphere Warehouse Expands Data-Warehouse Tooling to the System z for Operational BI Functionality Technical Corner: Planning for a z/OS V1.9 Migration Product News Advertiser’s Index Stop Run IBM Jams Tap Into the Power of the Crowd IBM Systems Magazine, Mainframe digital edition - July/August 2009 IBM Systems Magazine, Mainframe digital edition - July/August 2009 - IBM Systems Magazine, Mainframe digital edition - May/June 2009 (Page Cover1) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - IBM Systems Magazine, Mainframe digital edition - May/June 2009 (Page Cover2) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - IBM Systems Magazine, Mainframe digital edition - May/June 2009 (Page 1) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Table of Contents (Page 2) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Table of Contents (Page 3) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Table of Contents (Page 4) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Table of Contents (Page 5) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Table of Contents (Page 6) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Table of Contents (Page 7) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Editor’s Desk: Cooking Up a Data Solution (Page 8) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Editor’s Desk: Cooking Up a Data Solution (Page 9) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Trends: IBM’s Scorpion Team Provides an Updated Method for Analyzing and Optimizing IT Infrastructures (Page 10) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Trends: IBM’s Scorpion Team Provides an Updated Method for Analyzing and Optimizing IT Infrastructures (Page 11) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Trends: IBM’s Scorpion Team Provides an Updated Method for Analyzing and Optimizing IT Infrastructures (Page 12) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Trends: IBM’s Scorpion Team Provides an Updated Method for Analyzing and Optimizing IT Infrastructures (Page 13) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Trends: IBM’s Scorpion Team Provides an Updated Method for Analyzing and Optimizing IT Infrastructures (Page 14) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Trends: IBM’s Scorpion Team Provides an Updated Method for Analyzing and Optimizing IT Infrastructures (Page 15) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Trends: IBM’s Scorpion Team Provides an Updated Method for Analyzing and Optimizing IT Infrastructures (Page 16) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Trends: IBM’s Scorpion Team Provides an Updated Method for Analyzing and Optimizing IT Infrastructures (Page 17) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Focus on Storage: Tivoli Storage Manager 6 Accommodates Surging Data (Page 18) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Focus on Storage: Tivoli Storage Manager 6 Accommodates Surging Data (Page 19) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Focus on Storage: Tivoli Storage Manager 6 Accommodates Surging Data (Page 20) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Focus on Storage: Tivoli Storage Manager 6 Accommodates Surging Data (Page 20a) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Focus on Storage: Tivoli Storage Manager 6 Accommodates Surging Data (Page 20b) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Focus on Storage: Tivoli Storage Manager 6 Accommodates Surging Data (Page 20c) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Focus on Storage: Tivoli Storage Manager 6 Accommodates Surging Data (Page 20d) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Focus on Storage: Tivoli Storage Manager 6 Accommodates Surging Data (Page 21) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Case Study: Insurance Company Swiss Mobiliar Uses BMC Software’s APPTUNE to Ensure its Applications Perform Well (Page 22) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Case Study: Insurance Company Swiss Mobiliar Uses BMC Software’s APPTUNE to Ensure its Applications Perform Well (Page 23) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Case Study: Insurance Company Swiss Mobiliar Uses BMC Software’s APPTUNE to Ensure its Applications Perform Well (Page 24) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Case Study: Insurance Company Swiss Mobiliar Uses BMC Software’s APPTUNE to Ensure its Applications Perform Well (Page 25) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Case Study: Insurance Company Swiss Mobiliar Uses BMC Software’s APPTUNE to Ensure its Applications Perform Well (Page 26) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Case Study: Insurance Company Swiss Mobiliar Uses BMC Software’s APPTUNE to Ensure its Applications Perform Well (Page 27) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Cover Story: An Integrated Data-Management Approach Supports Data Throughout its Lifecycle (Page 28) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Cover Story: An Integrated Data-Management Approach Supports Data Throughout its Lifecycle (Page 29) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Cover Story: An Integrated Data-Management Approach Supports Data Throughout its Lifecycle (Page 30) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Cover Story: An Integrated Data-Management Approach Supports Data Throughout its Lifecycle (Page 31) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Cover Story: An Integrated Data-Management Approach Supports Data Throughout its Lifecycle (Page 32) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Cover Story: An Integrated Data-Management Approach Supports Data Throughout its Lifecycle (Page 33) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Cover Story: An Integrated Data-Management Approach Supports Data Throughout its Lifecycle (Page 34) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Cover Story: An Integrated Data-Management Approach Supports Data Throughout its Lifecycle (Page 35) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Feature: InfoSphere Warehouse Expands Data-Warehouse Tooling to the System z for Operational BI Functionality (Page 36) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Feature: InfoSphere Warehouse Expands Data-Warehouse Tooling to the System z for Operational BI Functionality (Page 37) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Feature: InfoSphere Warehouse Expands Data-Warehouse Tooling to the System z for Operational BI Functionality (Page 38) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Feature: InfoSphere Warehouse Expands Data-Warehouse Tooling to the System z for Operational BI Functionality (Page 39) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Feature: InfoSphere Warehouse Expands Data-Warehouse Tooling to the System z for Operational BI Functionality (Page 40) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Feature: InfoSphere Warehouse Expands Data-Warehouse Tooling to the System z for Operational BI Functionality (Page 41) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Technical Corner: Planning for a z/OS V1.9 Migration (Page 42) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Technical Corner: Planning for a z/OS V1.9 Migration (Page 43) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Technical Corner: Planning for a z/OS V1.9 Migration (Page 44) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Technical Corner: Planning for a z/OS V1.9 Migration (Page 45) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Product News (Page 46) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - Advertiser’s Index (Page 47) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - IBM Jams Tap Into the Power of the Crowd (Page 48) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - IBM Jams Tap Into the Power of the Crowd (Page Cover3) IBM Systems Magazine, Mainframe digital edition - July/August 2009 - IBM Jams Tap Into the Power of the Crowd (Page Cover4) http://www.nxtbookMEDIA.com
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.